Our policies on payments, caution fees, refunds and house rules, in one place.
Bookings are confirmed once full payment is received. We share payment details only through our official WhatsApp line and email, and never ask you to pay a third party.
A refundable caution fee is paid with your booking. It is returned in full within 48 hours of checkout once the apartment has been inspected. Any damage or missing items are deducted, and we send you the details.
Cancel 7 or more days before check-in for a full refund. Cancel 3 to 6 days before for a 50% refund. Cancellations within 72 hours of check-in are not refunded. Add-on services cancelled 48 hours ahead are refunded in full.
Check-in is from 2pm and check-out is by 12 noon. Early check-in and late check-out depend on availability, so ask us ahead. A valid ID is required for the main guest.
Guest numbers must match your booking. Parties and events are allowed only in apartments marked party-friendly, and must be agreed in advance. No smoking indoors.
Apartments listed with 24/7 power have backup supply. Where power is metered, a starting balance is included and top-ups are available on request.
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